Chain of custody documentation proves that the remains processed and returned were the correct remains at every point. A gap in the custody record, even a procedural one where the right thing happened but was not documented, creates liability. CemSites crematory case management software logs each custody transfer automatically when staff record the event, capturing the time, the user, and the nature of the transfer.
The custody record is part of the case file and travels with it through every stage. When a case is complete and the remains are released, the full chain of custody is available as a printable report. CemSites gives crematories a custody record that is built during operations, not reconstructed after the fact.
